Return & Refund Policy

At SGARMENTS, we strive to provide high-quality products and a smooth shopping experience. If you are not completely satisfied with your purchase, we are here to help.

Return Eligibility

You may request a return if:
• The product is damaged, defective, or incorrect
• The product is unused, unwashed, and in original condition
• All tags, labels, and packaging are intact

Return requests must be raised within 48 hours of delivery

Non-Returnable Items

The following items are not eligible for return:
• Used or washed products
• Products without original packaging/tags
• Innerwear or hygiene-sensitive items
• Products purchased during clearance or sale (if marked non-returnable)

Return Process

To initiate a return:
• Email us at support@sgarments.com
Provide:
Order ID
Product details
Clear images/video of the issue
• Our team will verify and approve your request within 1–2 business days

Pickup & Reverse Shipping

Once approved, we will arrange a reverse pickup (if serviceable) If pickup is not available in your area, you may need to self-ship the product

In case of self-shipping, courier charges will be reimbursed (if applicable)

Refund Policy

Refunds will be processed after:
• Product inspection and approval
Refund methods:
• Prepaid Orders: Refunded to original payment method
• Cash on Delivery (COD): Refunded via bank transfer or UPI
⏱ Refund timeline:
• Processed within 5–7 business days after approval

Replacement Policy

Cancellation Policy

Orders can be cancelled before dispatch only & Once shipped, cancellation is not possible

Damaged or Missing Items

If you receive:
Damaged product & Missing item
📌 Report within 48 hours with proper images/videos for quick resolution